Services

Our People Keep You Updated 

 

Customer Service 

We understand the importance of the work our customers do and the vital importance of the products we haul to that work. That’s why we use advanced EDI systems to communicate detailed shipment information to our customers. We use the latest equipment, including safety technology, and we collect and analyze mountains of performance data for continuous quality control and improvement. Our drivers also have a reputation for courtesy and helpfulness.

In short, we deliver the carrier value your business demands without compromising the superior performance and customer service Groendyke has been known for since 1932. To discuss improvements, we can bring to your bulk commodity shipping operations, talk with us today.

Tools

Our customers receive online tools for accessing accurate freight information wherever it’s needed. Thanks to our industry-leading systems, we simplify and streamline every aspect of the cargo transportation process.

Our E-Stat system allows customers to view the status of their freight shipment anytime, anywhere. And our client login for document imaging allows you to view past and present shipping documents, eliminating the lag time between delivery and billing. Each bill of lading is scanned after the product is delivered and signed for.

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Our People Have You Covered

 

No matter your bulk transport need, Groendyke Transport has the experience, people, equipment, technology and processes to deliver your products safely and efficiently.

Regional Planning Centers

Groendyke is well into a transition to regional planning centers for all chemical and refined dispatch operations. This model gives our logistics professionals a much broader view of our fleet in real time, allowing them to plan your loads more efficiently. Our logistics professionals use TMW Suite to access customer, driver, product, previous load and a host of other status information to make informed decisions that respond to ever-increasing capacity needs in a timely and responsible manner. 

 


Inventory Management

Groendyke specializes in inventory management services of customer product levels. We perform storage-tank monitoring at consignees and inventory availability at shipper locations.


Mobile Communications

PeopleNet

Our partner, PeopleNet, is the leading provider of onboard computing and mobile communications systems for the transportation industry. It lets us quickly locate all our vehicles, track their movements and view them on a standard or satellite-based map. This allows us to accurately predict delivery times and monitor time spent at every location. Email capability through PeopleNet devices keeps our drivers and dispatchers in close contact.

Proprietary Mobile App

Groendyke drivers have the option to use our proprietary mobile app to access load information, communicate with the terminal and scan and upload paperwork in real time, among many other features. Adoption for the app among drivers is above 90 percent. This app is locked out when driving.


Just-In-Time Delivery

We recognize many customers want deliveries scheduled for their operating convenience. We agree upon delivery windows with our customers and then measure performance. The result? Groendyke has a nearly 100 percent performance-achievement record.


Rail-To-Truck Transfer Center

Groendyke has established a rail-to-truck transfer location at Our Kansas City terminal has a rail-to-truck transfer site for transloading a wide range of liquid products. This lets you position inventory closer to your customers to reduce order-to-delivery cycle time.


Private Fleet Transition

We have provided several of our customers with transition programs from private fleet operations to Groendyke-managed services. Implementations have included personnel, equipment, and administrative services to reduce overall operating cost to the shipper without interrupting service to the customer. Whether it is one truck or one hundred trucks, Groendyke will custom-design a cost-effective transition plan to meet your distribution needs.

 


On-Site Coordination

The inclusion of transportation operations into a customer’s production planning maximizes productivity across the supply chain, reducing costs. As part of Groendyke’s partnership expansion, our personnel have taken on a wide variety of transportation and distribution responsibilities for customers, including scale-house management, truck scheduling, interplant shuttle service, ERP shipment data entry and equipment maintenance services.